General Terms and Conditions

General Terms and Conditions


AGE REQUIREMENT:Minimum age for Groups A, B, C,  is 21 years.

DRIVING LICENSE: A valid driving license held for at least one (1) year is required from the driver.

YOUNG DRIVER CHARGE: For groups  A, B and C, drivers under 25 years of age are imposed to a charge of €7/day (with a maximum charge of 3 days).

PAYMENT METHOD: The driver must hold a valid credit or debit card accepted by Firefly for all necessary pre-authorization amounts as well as pre-payments and settlement of final rental charges.

GRACE PERIOD: At the end of the agreed rental period, Supplier allows a grace period of 29 minutes free of charge after which the customer will be charged with a minimum of one full day rental.

CANCELLATION / NON-SHOW FEE: In case a customer failed either to show up or to cancel at last 24 hours prior to pick up, to charge client for a Late Cancelation / Non Show Fee equal to 1 Days charge or €30, whichever is higher. A Non Show is effective if the customer hasn’t collected the vehicle within one (1) hour of the booked time/date, unless there is a travel delay (given that a flight number and/or travel details have been provided prior to the car pick up).

EARLY RETURN / EXTENSION OF RENTAL: No refund for any unused voucher value/rental days. Ongoing rental extension should be arranged with Firefly Ukraine at least 48 hours before the intended/reserved rental expiry, to be charged as per valid retail tariff.

TRAFFIC FINES: All fines resulting from the drivers conduct are born solely by the renter. If not, Firefly will pay them and will charge the customer with the full amount of traffic fine plus the Incident Administration Fee, 25€ per case, in order to cover all administration expenses.

LIABILITY OF THE RENTER: In case of damage or loss of the rented car or part of it, as well as in case of fire, breakage of glass or theft, the Renter or any additional authorized drivers are fully liable.

THIRD PARTY LIABILITY (TPL): Covers the rented vehicle for claims from property damage and third party personal injury or death to the amounts specified by Ukrainian Law.

COLLISION DAMAGE WAIVER (CDW / SCDW): The renters liability for damage to the rented vehicle can be reduced, as per Rental Agreement's term and conditions, to minimum charge of 900€ for Groups A, B and 1,200€ for Group C, by paying daily €14 for groups  and €19 for group C.

The renter may further reduce the liability to a minimum charge of 375€ for Groups A, B and 1200€ for Groups C, by paying an additional fee of €7 for groups A, B and €10 for group C.

Damage to the underside of the car, the wheels & tyres or loss of the vehicle's keys/car documents are not covered.

THEFT PROTECTION (TP): Theft protection is a service which, if accepted, reduces the renters financial responsibility in case of theft of the Firefly vehicle to 900€ for groups A,В and 1200€ for group C by accepting a charge of 7€ and 10€ respectively per rental day. This excludes any thefts of personal effects.

AIRPORT SERVICE CHARGE (ASC): The charge applicable to all airports in Ukraine is 10%. The above percentage is calculated on the sum of charges excluding taxes and fuel charges. ASC cannot be less of 10€ charge.

FUEL POLICY: For rental durations of 1-2 days, the customer should return the car with the same quantity of fuel as shown at the time of pickup. In the event that the customer returns it with less quantity, the customer will be charged the value of the missing fuel. Additionally, a Refueling Service Charge will be applied, which today is 25.

For rental durations of three (3) days or more, the customer is required to prepay the cost of the quantity of fuel which is in the tank of the rented car at the pickup time. Upon returning the car –and only at this time– the customer may ask to be refunded with the value of the fuel in the tank at that time. In this instance, if the quantity of fuel in the tank is less than the one the customer has prepaid, then the Refuelling Service Charge will be applied, which today is €25. Any refund due will be processed through customer's credit/debit card.

The price per litre of fuel used is the average fuel price for the area where the car was rented. The Refueling Service Charge is €25, while Firefly reserves the right to change it in the future without prior notice. Any fuel refunds, disputes etc. must be resolved with Firefly staff at the time of the vehicle’s return. Firefly will not consider any disputes once the final invoice has been issued. A fuel policy leaflet is available on all Firefly Desks in five languages.


INCIDENT ADMINISTRATION FEE (IAF): In case of an accident due to the renter's liability, the renter has the obligation to pay to Firefly a non-refundable fee of €35 to cover administration expenses.

WINDSCREEN PROTECTION (WSP): The renters liability for damage on the windscreen of the car can be reduced, as per Rental Agreement's Terms & Conditions, by accepting a payment of €5/day.

BABY/CHILD SEATS: Available on request with a daily charge of €4 (with a maximum of 10 days).

GPS: Available on request with a daily charge of €5. (with a maximum of 10 days).

ADDITIONAL DRIVER CHARGE: A charge of €5 per day has to be paid for each additional driver. With a flat charge of 50€ any rental period is covered in excess of 10 days.

WINTERIZATION FEE: Winterization Fee covers the cost of kitting a rental car out with winter equipment; It concerns rental period from 1st of November until 15th of April.

OUT OF HOURS DELIVERY/COLLECTION: The charge for every delivery or collection Outside Working Hours is 35€.

24h ROAD ASSISTANCE: Road assistance is not included in the rates. 24 hours Road Assistance cover can be obtained by the customers locally at a fee of 5€ per rental. If customers do not wish to obtain the service, Firefly will still provide the 24h Road Assistance Service if required, at fixed fee of €25 per case.

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

TAXES: All rates and charges of this brochure are subjected to 20% VAT.

© 2018 Autotechnica Fleet Services SRL
All Rights Reserved.